Refund policy

Digital products

Because our products are digital downloads that you can keep once delivered, sales are generally final. We'll still make it right in the cases below.

When we refund

Contact us within 14 days of purchase if (a) a file is defective, corrupted, or won't open and we can't fix it, (b) you were charged twice or bought the same item twice by mistake, or (c) the product is materially different from its description. Approved refunds go back to your original payment method.

Bundle upgrades

If you bought a single product and then decide on the bundle within 14 days, contact us and we'll credit what you paid toward the bundle.

Subscriptions (app)

When the CareCharted Log app launches, you'll be able to cancel anytime, effective at the end of the current billing period. There are no partial-month refunds unless the law requires them.

How to request

Email [email protected] (see our contact page) and include your order number and the email you used at checkout.